Healthcare Information Coordinator

Há 5 dias


Lisboa, Lisboa, Portugal Bespoke Recruitment Limited Tempo inteiro

Company Overview: Our company combines scientific knowledge and communication expertise to deliver relevant medical communications that enhance patient care and advance the quality and transparency of our research.

Job Description: As a Customer Experience Associate, you will play a key role in supporting our Medical Information Services team in Europe. Your responsibilities will include providing timely, professional, and quality responses to medical/pharmaceutical inquiries from customers, aligning with standards, focusing on customer experience (CX), and documenting all customer interactions in our computer systems, ensuring regulatory compliance.

Responsibilities:

  1. Enquiries Management: Handle calls requesting product information from HCPs and other customers.
  2. Create, Promote and Maintain Operational Excellence: Share effective methods and practices with colleagues, support organizational changes, and participate in educational opportunities relevant to the function.
  3. Compliance: Integrate compliance into daily activities, cooperate with investigations, and ensure timely processing of adverse events and product complaints.
  4. Partnership: Build strong partnerships with key internal stakeholders and support business operations.

Minimum Qualification Requirements: Bachelor's degree or equivalent in healthcare or related fields (MPharm preferred). Educational/work background in healthcare, medical affairs, or scientific communications. Native level in Danish, fluency in English, and Norwegian.



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