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Technical Support Specialist
2 semanas atrás
Company Overview
Decskill is an IT Consulting Company founded in 2014, with a strong focus on its people. Our mission is to deliver value through knowledge and talent by fostering a culture of excellence and investing in the development and well-being of our professionals.
Job Description
- Support clients with CI/CD Scanner integrations.
- Support client projects on integrations with Siemens applications.
- Implement new CLI applications (Java, Python solutions).
- Analyze and troubleshoot reported issues.
- Respond to customer support tickets in a timely manner.
- Troubleshoot and resolve technical issues, escalating complex issues as needed.
- Provide guidance and assistance to clients on the use of Siemens applications.
- Document and track support activities and resolutions.
Required Skills and Qualifications
- English fluency with advanced writing skills.
- 5 years of experience with web development technologies.
- Experience with incident management tools (e.g. Servicenow).
- Java skills with production environment experience.
- Development and maintenance of CI/CD pipelines (preferably GitLab CI).
- AWS Cloud technologies hands-on experience.
- 2nd line support experience and coordination with 3rd level teams.
- Microsoft Excel and Office skills, particularly Excel.
- Experience working with YAML files.
- Bash, Shell scripting skills/experience.
- Python development and architecture experience.
- Log analysis and analytical skills.
- Creation and updating of documentation.
