Hotel Operations Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Drive Revenue Growth and Enhance Guest Experiences with Blu Selection

We are seeking an experienced Customer Success Manager to join our team in supporting the growth of small to medium-sized independent hotels. If you have a passion for delivering exceptional customer experiences and driving revenue growth, we encourage you to apply.

About Our Client:

Our client offers a SaaS product designed to streamline hotel management for small to medium-sized independent hotels. Their system assists with payment processing, bookings, cleaning management, and various other essential tasks. Serving over 2,000 clients, their hotel management solution is tailored for establishments with up to 100 beds, helping hoteliers efficiently manage their operations and enhance guest experiences.

About the Role:

  • Collaborate with sales to develop tailored proposals and strategies.
  • Deliver demos and highlight additional benefits to drive revenue growth.
  • Gain a comprehensive understanding of our product suite, competitor offerings, and pricing.
  • Act as the primary contact, building strong relationships with key stakeholders.

Your Skills and Qualifications:

  • You possess at least 2 years of experience in a customer success role or similar.
  • You have hotel experience and are fluent in German and English.
  • You have experience in up-selling and cross-selling, with a proven track record of driving revenue growth.
  • You are self-motivated, organized, and have strong attention to detail.
  • You are patient and empathetic towards customers, but naturally able to lead a conversation and deal with emotions.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a high-tech, fast-paced company that values innovation and entrepreneurship.
  • Professional development opportunities to help you grow in your career.


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