Spanish and Portuguese Team Manager
4 semanas atrás
We are seeking a highly skilled and experienced Spanish and Portuguese Team Manager to join our team. As a Team Manager, you will be responsible for leading a team of advisors to meet or exceed client and corporate goals. Your daily responsibilities will include:
Key Responsibilities:- Communicate effectively and regularly with the working group, articulating different types of information (operational/management/etc)
- Solve problems, make decisions, analyze results, and ensure compliance with deadlines and requirements associated with the project
- Work as a team, actively collaborating in the development of the advisors' activities
- Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
- Undertake formal monthly/quarterly performance reviews
- Provide clear direction and guidance to ensure consistent achievement of key performance metrics
- Accurate and timely communication of any client issues to Operations Manager
- Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal, and take pride in working for the company
- Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed
- Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety, and Security responsibilities
- Native or proficient level of Spanish (C2) + intermediate level of Portuguese (B2) OR Native or proficient level of Portuguese (C2) + intermediate level of Spanish (B2)
- Intermediate level of English (Preferable)
- Minimum of 6 months of call center experience preferably as Team Manager or product specialist
- Evidence of effective interpersonal, coaching, and leadership skills
- Excellent telephone, keyboard, verbal, and written communication skills
- Good numeric and verbal reasoning skills
- Effective time management
- Ability to organize and prioritize, set priorities, and multi-task
- Availability to do the Training and Nesting on site (Lisbon). After that period, work at home with some periodic meetings onsite
- Schedule Monday to Friday from 9:00 until 18:00
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare and dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
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