Spanish and Portuguese Team Manager

4 semanas atrás


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro
Job Title: Spanish and Portuguese Team Manager

We are seeking a highly skilled and experienced Spanish and Portuguese Team Manager to join our team. As a Team Manager, you will be responsible for leading a team of advisors to meet or exceed client and corporate goals. Your daily responsibilities will include:

Key Responsibilities:
  • Communicate effectively and regularly with the working group, articulating different types of information (operational/management/etc)
  • Solve problems, make decisions, analyze results, and ensure compliance with deadlines and requirements associated with the project
  • Work as a team, actively collaborating in the development of the advisors' activities
  • Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
  • Undertake formal monthly/quarterly performance reviews
  • Provide clear direction and guidance to ensure consistent achievement of key performance metrics
  • Accurate and timely communication of any client issues to Operations Manager
  • Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal, and take pride in working for the company
  • Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed
  • Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety, and Security responsibilities
Requirements:
  • Native or proficient level of Spanish (C2) + intermediate level of Portuguese (B2) OR Native or proficient level of Portuguese (C2) + intermediate level of Spanish (B2)
  • Intermediate level of English (Preferable)
  • Minimum of 6 months of call center experience preferably as Team Manager or product specialist
  • Evidence of effective interpersonal, coaching, and leadership skills
  • Excellent telephone, keyboard, verbal, and written communication skills
  • Good numeric and verbal reasoning skills
  • Effective time management
  • Ability to organize and prioritize, set priorities, and multi-task
  • Availability to do the Training and Nesting on site (Lisbon). After that period, work at home with some periodic meetings onsite
  • Schedule Monday to Friday from 9:00 until 18:00
Benefits:
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare and dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture


  • Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Job Title: Spanish and Portuguese Team ManagerWe are seeking a highly skilled and experienced Spanish and Portuguese Team Manager to join our team at Sitel Corp. As a Team Manager, you will be responsible for leading a team of advisors to meet or exceed client/corporate goals, while coaching and motivating them to perform their job effectively.Key...


  • Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Job Title: Spanish and Portuguese Team ManagerLisbon, PortugalAbout the RoleWe are seeking a highly skilled and experienced Spanish and Portuguese Team Manager to join our team in Lisbon, Portugal. As a Team Manager, you will be responsible for leading a team of advisors to meet or exceed client and corporate goals. You will also be responsible for coaching...

  • Sales Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Speway Tempo inteiro

    Job Title: Sales Manager - Spanish and Portuguese MarketsWe are seeking a highly motivated Sales Manager to join our team at Speway. As a Sales Manager, you will be responsible for securing and developing business through telesales in the Spanish and Portuguese markets.Key Responsibilities:Use CRM software for efficient lead tracking and management.Maintain...


  • Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Job Title: Spanish and Portuguese TrainerAbout the Role:We are seeking a highly skilled Spanish and Portuguese Trainer to join our team. As a Trainer, you will be responsible for designing and delivering training programs for our employees, focusing on Spanish and Portuguese language skills. Your expertise will help our team members improve their language...


  • Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Job Title: Spanish and Portuguese TrainerWe are seeking a highly skilled Spanish and Portuguese Trainer to join our team in Lisbon, Portugal. As a Trainer, you will be responsible for designing and delivering training programs, assessing training needs, and improving training metrics.Key Responsibilities:Identify training needs and develop training programs...


  • Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Job Title: Spanish and Portuguese TrainerAbout the Role:We are seeking a highly skilled Spanish and Portuguese Trainer to join our team at Sitel Corp. in Lisbon, Portugal. As a Trainer, you will be responsible for delivering training programs to employees, assessing their progress, and providing feedback to improve their language skills.Key Responsibilities:...


  • Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Job Title: Spanish and Portuguese TrainerWe are seeking a highly skilled Spanish and Portuguese Trainer to join our team. As a Trainer, you will be responsible for designing and delivering training programs for our employees. Your primary goal will be to equip our team members with the necessary skills and knowledge to excel in their roles.Key...


  • Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Job Title: Spanish and Portuguese TrainerWe are seeking a highly skilled Spanish and Portuguese Trainer to join our team. As a Trainer, you will be responsible for designing and delivering training programs, assessing training needs, and improving training metrics.Key Responsibilities:Identify training needs by evaluating strengths and weaknessesTranslate...


  • Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Job Title: Spanish and Portuguese TrainerWe are seeking a highly skilled Spanish and Portuguese Trainer to join our team in Lisbon, Portugal. As a Trainer, you will be responsible for designing and delivering training programs, managing training interventions, and measuring the effectiveness of each training process.Key Responsibilities:Identify training...


  • Lisboa, Lisboa, Portugal Emprego24 PT Tempo inteiro

    About the Role:You will be working with our client, a global leader in beauty and cosmetics, known for its innovative products and commitment to sustainability, as a customer service representative in their Spanish + Portuguese Customer Support team.Responsibilities:• Provide customer support (B2B) and process inquiries regarding the product catalog...


  • Lisboa, Lisboa, Portugal Ttec Tempo inteiro

    Job Title: Sales Manager, Athens W. Portuguese/SpanishAt TTEC, we're passionate about delivering exceptional customer experiences. As a Sales Manager, you'll play a key role in leading a team of sales agents and driving revenue growth in our Athens, Greece site.Key Responsibilities:Lead a sales team through coaching, mentoring, and motivating, using proven...


  • Lisboa, Lisboa, Portugal Amgen Sa Tempo inteiro

    Portuguese and Spanish Speaking Admin and Contract Support Services CoordinatorAt Amgen, we're driven by a shared mission to serve patients above all else. We're a global team of innovators, collaborators, and problem-solvers who are united by our passion for changing lives. If you're a motivated and detail-oriented individual who is fluent in Portuguese,...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Are you a native Spanish speaker or fluent in Portuguese with excellent communication skills?We are looking for a talented individual to join our Spanish + Portuguese Customer Support team at a global leader in beauty and cosmetics.Your daily responsibilities will include:Providing customer support (B2B) and processing inquiries regarding the product...


  • Lisboa, Lisboa, Portugal Amgen Sa Tempo inteiro

    Defy Imagination with AmgenThe Amgen Capability Center in Lisbon, Portugal, is a hub for over 300 multi-national and multi-cultural employees, representing a broad range of cross-functional capabilities. As a Portuguese and Spanish Speaking Admin and Contract Support Services Coordinator, you will play a crucial role in supporting contract management,...


  • Lisboa, Lisboa, Portugal Amgen Tempo inteiro

    Administrative Support Professional for AmgenAmgen is seeking an Administrative Support Professional to join our team in Lisbon, Portugal. As an Administrative Support Professional, you will be responsible for providing administrative support to our team, including contract management, purchase order lifecycle management, and healthcare professional...

  • Project Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Team Tempo inteiro

    Project Manager - Acquisition and IntegrationAt team.blue, we're looking for a skilled Project Manager to oversee the end-to-end acquisition and integration process of target companies. As a PMI Project Manager, you'll be responsible for coordinating the integration team, creating and maintaining integration plans, and monitoring the execution of value...

  • Project Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Team Tempo inteiro

    Project Manager - Mergers and AcquisitionsAt team.blue, we're looking for a skilled Project Manager to join our team. As a PMI Project Manager, you'll play a crucial role in empowering our companies and teams to focus on growing their business, delivering an excellent onboarding experience, and leveraging our expertise and best-in-class tools.Key...


  • Lisboa, Lisboa, Portugal Https:Www.Energyjobline.ComSitemap Tempo inteiro

    Job Title: Commercial Project Manager - Spanish MarketAs a key member of the Siemens Energy Unipessoal Lda. team, you will play a crucial role in financially managing the execution of maintenance projects for thermosolar and industrial plants. You will collaborate closely with the Sales team and interact with various stakeholders, including project managers,...


  • Lisboa, Lisboa, Portugal Https:Www.Energyjobline.ComSitemap Tempo inteiro

    About the RoleAs a Commercial Project Manager, you will be responsible for the financial management of maintenance projects for thermosolar and industrial plants in the Spanish market. You will also support the Sales team and interact with customers, project managers, and other stakeholders.Key ResponsibilitiesFinancial management of projects, including...

  • Project Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Team Tempo inteiro

    **About the Role**As a PMI Project Manager at Team.blue, you will play a crucial role in empowering companies and teams to focus on growing their business, delivering an excellent onboarding experience, and leveraging our expertise and best-in-class tools.**Key Responsibilities**Oversee and coordinate the end-to-end acquisition and integration process of...