ServiceNow Technical Specialist

1 semana atrás


Porto, Porto, Portugal ALTER SOLUTIONS Tempo inteiro

Overview

Alter Solutions Portugal is an IT consultancy company that promotes digital transformation as part of the Alter Solutions Group, established in 2006 in Paris.

In 2022, Alter Solutions joined the act digital group, forming a global community of technology talent with presence in twelve countries: Germany, Belgium, Brazil, Canada, United States of America, Morocco, Spain, France, Luxembourg, Poland, Portugal, and Serbia.

We were certified as a Great Place to Work in 2022. In Portugal, we partner with over 120 clients and have a team of more than 500 people working on projects for diverse industries like banking, insurance, transportation, aviation, energy, and telecom.

Our Nearshore IT center has around 30 specialized professionals who work on projects with internationally renowned clients.

About the Job

We are seeking a ServiceNow Technical Specialist to join our team. The successful candidate will be responsible for developing and maintaining ServiceNow applications, automating processes, customizing integrations (SOAP/REST), creating scheduled events, server-side/client-side scripting, and using AngularJS to meet business requirements.

The ideal candidate must analyze user requirements and current procedures to improve system capabilities, automate workflows, and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap.

Responsibilities:

  • Configuration/Coding which includes UI changes, Workflows, Reports, data Imports, Integrations, scripting, custom application development.
  • Developing Service Request process flow with respective to User requirements by utilizing Service Catalog, Workflow, Events, Notifications.
  • Develop reusable utilities to maintain low-code.
  • Develop Service Portal according the user requirements for custom application utilizing ServiceNow Platform tools/modules.
  • Create and maintain system technical design and specifications documentation.
  • Must analyze and fully understand user requirements and current procedures to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap.
  • Performs system and integration testing by providing test data for respective scenarios developed.
  • Providing support to Analysts on the technical feasibilities or data.

Requirements:

To be considered for this role, you should have strong technical skills including Computer Science or equivalent, ServiceNow Developer, ITSM, CMDB, HRSD, Performance Analytics, App-Engine for Scoped Applications, ITBM, Service Portal technologies. Knowledge of ServiceNow GRC/IRM, SecOps, BCM is a plus but not required.

Language Skills:

English is mandatory for this position.

Compensation:

The estimated annual salary for this role is €60,000 - €80,000 depending on experience, skills, and qualifications.



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