IT Help Desk Professional
Há 2 dias
Xerox Business Solutions Southeast is a leading provider of IT help desk services. We are currently seeking an IT Help Desk Professional to join our technical support team.
About UsWe provide innovative and effective solutions that help businesses streamline their operations and improve efficiency.
Main Responsibilities- Provide technical assistance to customers via telephone/Web calls.
- Diagnose and resolve technical problems using available tools.
- Facilitate or escalate customer issues and complaints both internally and externally.
You will be responsible for coordinating all consumable calls in order to enable dispatch of Xerox & Multi-vendor consumables to customers and Break/Fix calls in order to enable dispatch of Xerox & Multi-vendor engineers to customers.
Liaise with Various Helpdesks, Xerox and Third Party Service Providers escalating through these avenues to close.
Flexibility to take on additional tasks as directed by Team Lead.
Validate Customer details and requirements on data entry, categorize and deal with appropriately.
Maintain accurate database information.
Obtain call closures details on all dispatched calls.
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