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Web Services Customer Care Advisor
We are looking for a skilled and experienced French-Speaking Customer Advisor to join our team in Lisbon, Portugal. As a customer care advisor, you will be responsible for providing exceptional customer service and enhancing customer experience with our web services.
Key Responsibilities:
- Assist customers via multiple communication channels.
- Develop a deep understanding of the company's web services and offer accurate information to customers.
- Troubleshoot and resolve customer issues efficiently.
- Communicate clearly and professionally with customers to ensure their needs are met.
Requirements:
- Fluent in French and at least intermediate English (B2).
- Previous experience in customer service is beneficial but not mandatory.
- Excellent verbal and written communication skills in both French and English.
- Strong troubleshooting skills and ability to offer quick solutions.
