Telecommunications Sector Project Manager

3 semanas atrás


Lisboa, Lisboa, Portugal Devoteam Portugal Tempo inteiro

Job Title: Telecommunications Sector Project Manager

Job Description:

As a Telecommunications Sector Project Manager at Devoteam Portugal, you will lead the development and implementation of global communication and BPO solutions. Your focus will be on Service Management (ServiceNow) and Contact Center platforms.

You will manage and deliver consulting and project management services related to these solutions. Ensuring adherence to project timelines, scope, and budget is crucial in this role.

You will utilize Agile methodologies (Agile, Kanban, Scrum) and traditional approaches (Waterfall) to manage projects effectively. Employing project management tools such as MS Project Server is also essential.

You will provide technical expertise and guidance to clients. Configuring and customizing ServiceNow modules (ITSM, ITOM, Asset Management) is a key responsibility.

Integrating ServiceNow with other systems using standards like JDBC, MID Server, REST/SOAP is also a critical task.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, Information Systems or related fields.
  • 4-6 years of experience in ITSM tool implementation projects, preferably with ServiceNow.
  • Proficiency in Agile methodologies (Agile, Kanban, Scrum) and traditional project management approaches (Waterfall).
  • In-depth knowledge of ServiceNow, including ITSM, ITOM, and Asset Management modules.
  • Experience with system integrations using standards like JDBC, MID Server, REST/SOAP.
  • Fluent English oral and written skills.

About Devoteam Portugal:

Devoteam Portugal is an equal opportunities employer. We promote our employees based on merit and actively fight against all forms of discrimination. We believe that diversity contributes to the creativity, dynamism, and excellence of our organization.

All of our vacancies are open to people with disabilities.



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