Technical Support Team Lead
1 dia atrás
We're looking for a highly experienced and organized Technical Support Team Lead to join our team at GrabJobs. As a technical support team lead, you will be responsible for ensuring that our customer service teams are meeting the highest standards of quality and consistency in their interactions with clients.
About the Role:
- We are seeking a highly skilled and detail-oriented individual who can lead a team of customer support representatives.
- The successful candidate will have excellent leadership and communication skills, as well as the ability to work effectively in a team environment.
- You will be responsible for developing reports and dashboards to analyze performance, productivity, effectiveness, and other key metrics of the team.
- Additionally, you will participate in the development of quality monitoring forms, samples, quality standards, and training.
Requirements:
- Fluency in Dutch (C2 level) is required, with a B2 level of English.
- Availability to work in shifts and weekends is essential.
- You must have excellent leadership, communication, and organizational skills.
- A strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard are also essential.
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