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Portuguese Speaking Customer Service Representative
1 semana atrás
The Perfect Candidate
We are looking for a highly motivated and experienced Portuguese Speaking Customer Service Representative to join our team. As a key member of our customer support department, you will be responsible for delivering exceptional customer experiences across various channels.
About the Role
This is a hybrid role that requires the ability to commute to our office in Lisbon. You will work closely with our global client base, providing local language service to Portuguese clients. Your primary objective will be to ensure that our customers receive an exemplary standard of customer support.
Key Responsibilities
- Help customers with their trading and administrative issues to full resolution in a proactive manner.
- Stay up-to-date with financial market news and upcoming events to provide anticipatory and informative support to our customers.
- Update all records of client interactions in our CRM and associated systems throughout the day.
- Maintain adherence to Treating Customers Fairly (TCF) principles and relevant regulatory requirements.
- Focus on enhancing our client feedback processes and engagement.
