Digital Transformation Architect

1 semana atrás


Lisboa, Lisboa, Portugal Siemens Mobility Tempo inteiro

Job Title: Digital Transformation Architect

About the Role:

We are seeking an experienced Digital Transformation Architect to join our team at Siemens Mobility. As a key member of our organization, you will be responsible for leading the architectural design and implementation of ServiceNow Customer Service processes.

Key Responsibilities:

  • Oversight of architectural design and implementation of ServiceNow Customer Service processes.
  • Ensuring solutions are scalable, secure, and integrate with enterprise systems.
  • Guiding the strategic alignment of customer service solutions with enterprise architecture and technology roadmaps.
  • Collaboration with enterprise architects to integrate ServiceNow within the broader ecosystem of tools and platforms.
  • Oversight of integration of ServiceNow with other platforms, ensuring end-to-end interoperability.
  • Facilitating architecture reviews, ensuring standards are met, while empowering solution architects for detailed implementation.
  • Providing technical leadership to release trains and development teams, ensuring adherence to architectural standards.
  • Collaboration with cross-functional teams for smooth implementation and transition to production environments.
  • Acting as a bridge between technical and non-technical teams for effective communication and collaboration.
  • Establishing and enforcing governance models for ServiceNow solutions, aligning with enterprise architecture principles.
  • Promoting best practices for ServiceNow architecture and development, driving continuous improvement.
  • Approving new projects and architectural changes, ensuring alignment with enterprise-wide goals.
  • Ensuring ServiceNow architecture adheres to security best practices and enterprise security policies.
  • Leading change management processes for ServiceNow enhancements, minimizing disruption to operations.
  • Staying updated with the latest ServiceNow features and releases, identifying opportunities for improvement.
  • Overseeing continuous architectural improvements and ensuring new initiatives align with business and technical evolution.

Your Qualifications:

  • A technical university degree in informatics or a comparable course of study.
  • A strong background in integrating ServiceNow with other enterprise systems such as SAP and other ITSM platforms.
  • A CTA or CMA ServiceNow certification is a plus.
  • SAFe certification is a plus.

About You:

  • A deep understanding of ServiceNow modules (CSM, ITSM, FSM) and their applications.
  • The ability to guide and mentor solution architects, developers, and cross-functional teams.
  • A proven ability to make high-stakes architectural decisions in a collaborative yet authoritative manner.
  • Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical stakeholders.
  • The ability to work across multiple teams and departments, fostering collaboration between technical and business stakeholders.
  • Skillets at navigating differences in technical or business opinions and finding common ground.

Salary: $120,000 - $180,000 per year

Location: Siemens Mobility HQ



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