Digital Transformation Architect
1 semana atrás
Job Title: Digital Transformation Architect
About the Role:
We are seeking an experienced Digital Transformation Architect to join our team at Siemens Mobility. As a key member of our organization, you will be responsible for leading the architectural design and implementation of ServiceNow Customer Service processes.
Key Responsibilities:
- Oversight of architectural design and implementation of ServiceNow Customer Service processes.
- Ensuring solutions are scalable, secure, and integrate with enterprise systems.
- Guiding the strategic alignment of customer service solutions with enterprise architecture and technology roadmaps.
- Collaboration with enterprise architects to integrate ServiceNow within the broader ecosystem of tools and platforms.
- Oversight of integration of ServiceNow with other platforms, ensuring end-to-end interoperability.
- Facilitating architecture reviews, ensuring standards are met, while empowering solution architects for detailed implementation.
- Providing technical leadership to release trains and development teams, ensuring adherence to architectural standards.
- Collaboration with cross-functional teams for smooth implementation and transition to production environments.
- Acting as a bridge between technical and non-technical teams for effective communication and collaboration.
- Establishing and enforcing governance models for ServiceNow solutions, aligning with enterprise architecture principles.
- Promoting best practices for ServiceNow architecture and development, driving continuous improvement.
- Approving new projects and architectural changes, ensuring alignment with enterprise-wide goals.
- Ensuring ServiceNow architecture adheres to security best practices and enterprise security policies.
- Leading change management processes for ServiceNow enhancements, minimizing disruption to operations.
- Staying updated with the latest ServiceNow features and releases, identifying opportunities for improvement.
- Overseeing continuous architectural improvements and ensuring new initiatives align with business and technical evolution.
Your Qualifications:
- A technical university degree in informatics or a comparable course of study.
- A strong background in integrating ServiceNow with other enterprise systems such as SAP and other ITSM platforms.
- A CTA or CMA ServiceNow certification is a plus.
- SAFe certification is a plus.
About You:
- A deep understanding of ServiceNow modules (CSM, ITSM, FSM) and their applications.
- The ability to guide and mentor solution architects, developers, and cross-functional teams.
- A proven ability to make high-stakes architectural decisions in a collaborative yet authoritative manner.
- Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical stakeholders.
- The ability to work across multiple teams and departments, fostering collaboration between technical and business stakeholders.
- Skillets at navigating differences in technical or business opinions and finding common ground.
Salary: $120,000 - $180,000 per year
Location: Siemens Mobility HQ
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