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We are seeking an experienced Technical Field Support Manager to lead our team of On Site Technicians in providing high-quality IT support services to our clients. As a key member of our team, you will be responsible for managing the day-to-day activities of the team, ensuring that all sites are visited and incidents/resolutions are completed within KPIs.
About the Role- Manage weekly team meetings to ensure training and information distribution to all team members.
- Schedule yearly reviews with team members, recording all details on HR systems.
- Ensure planning, schedules, breaks, and code of conduct are respected by team members.
- English and Portuguese fluency (both written and spoken) are mandatory.
- Minimum of 4 years of experience with PC support, Help Desk, or IS Customer Service area in complex environments.
- Previous experience in leading, supervising, monitoring teams, managing day-to-day activities, and delegating tasks to team members.
- Experience with Windows & Office apps, Office 365, iOS, Android, mobile device support, MacOS, ticket management tools, asset and hardware management, vendor management.
- Excellent oral and written communication skills, customer orientation, interpersonal skills, analytical thinking, problem-solving/conflict resolution skills, coaching skills.
