Digital Transformation Expert for ServiceNow
Há 5 dias
We are seeking a highly skilled Digital Transformation Expert to lead the implementation and administration of our ServiceNow platform.
About the RoleThis is a unique opportunity to drive digital transformation and improve business efficiency by overseeing the day-to-day management and administration of the ServiceNow platform. As a key member of our team, you will be responsible for developing and implementing a long-term strategy for the ServiceNow platform, aligning it with our overall goals and objectives.
Key Responsibilities- Oversee the day-to-day management and administration of the ServiceNow platform, ensuring optimal performance, availability, and security.
- Develop and implement a long-term strategy for the ServiceNow platform, aligning it with our overall goals and objectives.
- Identify opportunities for process improvement and automation, and work with stakeholders to implement changes that enhance the platform's efficiency and effectiveness.
- Work closely with cross-functional teams, including HR, Finance, and Procurement, to understand their needs and ensure the platform meets their requirements.
- Manage relationships with ServiceNow vendors and partners, ensuring timely resolution of issues and effective communication.
- Develop and maintain key performance indicators (KPIs) and metrics to measure the platform's performance and identify areas for improvement.
To succeed in this role, you will need:
- A Bachelor's degree in Computer Science, Software Engineering, or any similar field of studies.
- At least 3 years of working experience as a ServiceNow Platform Owner or similar role.
- A deep understanding of the ServiceNow platform, preferably with experience in HR Service Delivery, Financial Services Operations, or Sourcing & Procurement Operations.
- Experience with ServiceNow upgrades, customizations, and integrations, with a focus on staying in the latest version and keeping the system as out of the box as possible.
- Familiarity with ITIL, especially incident and change management.
- Knowledge of HR, Finance, and Procurement processes and systems, with the ability to understand and address each need.
- Strong analytical mindset, problem-solving skills, and excellent communication skills.
- Fluency in English (mandatory).
We offer a competitive salary range of €70,000 - €90,000 per year, depending on your level of experience and qualifications.
In addition to the attractive salary, we also offer:
- A comprehensive benefits package, including medical coverage, health insurance, and retirement savings plan.
- The opportunity to work with a global leader in semiconductor solutions and contribute to shaping the future of digital transformation.
- A dynamic and inclusive work environment, with diverse teams and a culture of excellence.
- The chance to develop your skills and expertise through training and professional development programs.
- A flexible work schedule and remote work options.
We are Infineon Technologies, a global leader in semiconductor solutions. Our company is committed to driving innovation and digital transformation, while caring for our people and empowering them to reach ambitious goals.
We strive to create a workplace where everyone feels valued, respected, and empowered to succeed. Our goal is to craft a unique experience for both our customers and employees.
We welcome applications from talented individuals who share our passion for digital transformation and are excited about the opportunity to join our team.
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