Learning Experience Specialist
2 semanas atrás
About the Role:
We are seeking a skilled Trainer and Knowledge Base Specialist to join our team at Deblock. This exciting role will be instrumental in driving the growth and expertise of our agents, partners, and vendors.
Key Responsibilities:
- Develop and deliver comprehensive training programs to onboard and upskill team members and partners.
- Manage and update our knowledge base, ensuring information is accurate, accessible, and up-to-date.
- Collaborate with product, support, and compliance teams to translate updates into user-friendly training materials.
- Create a variety of support resources, from FAQs to troubleshooting guides, tailored to diverse audiences.
What We're Looking For:
- Proficiency in English (C1 level or higher), with exceptional communication and presentation skills.
- A strong background in customer support, training, or teaching.
- Passion for learning and a knack for making complex topics clear and engaging.
- Detail-oriented and highly organized, with a talent for project management and coordination.
- Strong problem-solving skills and the flexibility to adapt in a fast-paced environment.
- A collaborative mindset: works well with stakeholders across departments and values teamwork.
Requirements:
- 1+ years of experience in the FinTech industry.
- Experience with regulated environments.
- Experience in consulting or a fast-growing start-up.
What You'll Get:
- Competitive salary (£50,000 - £60,000 per annum)
- Private dental + health insurance
- The best tech for your job
- 30 days of paid holidays (excl. bank holidays)
- Option to work 100% remotely or come to the office - your choice
- Ability to work abroad for 4 months a year
About Deblock:
We want to revolutionise the FinTech industry. Create a new paradigm. And we need the best minds to do it. If you're passionate about learning and development, and have a knack for making complex ideas simple and engaging, we'd love to hear from you.
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