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Customer Service Representative for Media and Entertainment
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Welcome to Oceanic View Solutions, a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.
We're looking for a highly motivated Customer Service Representative to join our team in Portugal. As a key member of our support team, you will play a vital role in ensuring our clients receive exceptional service and support.
Job Description:
As a Customer Service Representative, you will be responsible for providing top-notch support to our clients through various communication channels, including phone and chat. You will also be tasked with troubleshooting technical issues, providing account and application support, and delivering accurate and real-time answers to inquiries.
Your Key Responsibilities:
- Assist clients through phone and/or chat with their inquiries.
- Provide account and application support, including questions related to software functionality.
- Troubleshoot technical issues, such as system configurations and network settings.
- Deliver accurate and real-time answers to inquiries.
- Contribute to building brand engagement for our clients.
Requirements:
To succeed in this role, you will need:
- A high level of Italian and English (oral and written).
- Possess excellent communication skills with a strong sense of empathy and teamwork.
- Be familiar with digital streaming services and devices.
- Hold a positive and solution-driven attitude.
Benefits:
We offer a range of benefits to support your unique lifestyle, including:
- Fully remote work in Portugal.
- Full-time employment with indefinite contracts.
- Competitive salary and performance-based bonuses.
- Referral bonus opportunities.
- Fully paid training on the company and the project you'll be supporting.
- Career development programs, specialized courses, and language classes.
About Us:
Oceanic View Solutions is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.
