Senior Quality Assurance Specialist
3 semanas atrás
Company Overview: Buscojobs Portugal is a dynamic and multicultural team based in the vibrant city of Porto, known for its stunning architecture, world-class wine, and rich cultural heritage.
Salary: A competitive salary based on your skills and experience, with an estimated range of €35,000 to €45,000 per year.
Job Description: We are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our quality team, you will be responsible for monitoring and assessing interactions between our Customer Service Representatives and clients across various platforms.
Key Responsibilities:
- Monitor and assess interactions between our Customer Service Representatives and clients
- Implement best-in-class Quality Assurance standards to ensure exceptional service delivery
- Identify potential risks, such as fraud or security issues, and recommend proactive solutions
- Collaborate closely with the Business Quality Analyst to provide insights that drive performance improvements
- Be a mentor and help train and develop Customer Service Representatives by identifying skill gaps
- Participate in continuous improvement initiatives to help optimize our processes
Required Skills and Qualifications:
- Candidates fluent in Greek and highly proficient in English
- Bachelor's degree or equivalent experience
- Previous experience in call centers/BPOs is highly advantageous
- A solid understanding of Microsoft Office Suite and contact center trends
- Certification in Six Sigma Yellow Belt is a plus
- Strong communication, analytical, and problem-solving skills
Benefits:
- Be part of a multilingual, creative, and inclusive team with a friendly atmosphere
- Professional development opportunities to grow and reach your full potential
- Exposure to exciting global client projects and participation in strategic decisions that shape our company's future
- Enjoy working in the heart of Porto, a city that blends old-world charm with modern innovation
What We're Looking For: If you're a motivated and detail-oriented individual with a passion for quality assurance, we encourage you to apply today
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