Senior Quality Assurance Specialist

3 semanas atrás


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

Company Overview: Buscojobs Portugal is a dynamic and multicultural team based in the vibrant city of Porto, known for its stunning architecture, world-class wine, and rich cultural heritage.

Salary: A competitive salary based on your skills and experience, with an estimated range of €35,000 to €45,000 per year.

Job Description: We are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our quality team, you will be responsible for monitoring and assessing interactions between our Customer Service Representatives and clients across various platforms.

Key Responsibilities:

  • Monitor and assess interactions between our Customer Service Representatives and clients
  • Implement best-in-class Quality Assurance standards to ensure exceptional service delivery
  • Identify potential risks, such as fraud or security issues, and recommend proactive solutions
  • Collaborate closely with the Business Quality Analyst to provide insights that drive performance improvements
  • Be a mentor and help train and develop Customer Service Representatives by identifying skill gaps
  • Participate in continuous improvement initiatives to help optimize our processes

Required Skills and Qualifications:

  • Candidates fluent in Greek and highly proficient in English
  • Bachelor's degree or equivalent experience
  • Previous experience in call centers/BPOs is highly advantageous
  • A solid understanding of Microsoft Office Suite and contact center trends
  • Certification in Six Sigma Yellow Belt is a plus
  • Strong communication, analytical, and problem-solving skills

Benefits:

  • Be part of a multilingual, creative, and inclusive team with a friendly atmosphere
  • Professional development opportunities to grow and reach your full potential
  • Exposure to exciting global client projects and participation in strategic decisions that shape our company's future
  • Enjoy working in the heart of Porto, a city that blends old-world charm with modern innovation

What We're Looking For: If you're a motivated and detail-oriented individual with a passion for quality assurance, we encourage you to apply today



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