Quality Assurance Manager

Há 3 dias


Lisboa, Lisboa, Portugal Axa Group Operations Tempo inteiro

**Company Overview**

Axa Group Operations is a leading provider of global IT products and services. We design, develop, and operate our solutions to meet the needs of AXA entities and the group. Our team is committed to delivering high-quality services while meeting business-driven priorities and aligned with service level agreements.

**Job Description**

We are seeking a highly skilled Quality (of Service) Management Officer to join our Global Process Operations unit. As a member of this team, you will be responsible for driving continual improvement with product teams and other key stakeholders. Your main objective will be to analyze data from global QoS Power BI dashboard and Service Now to identify areas for improvement and implement changes.

**Required Skills and Qualifications**

  • Strong analytical skills, with ability to analyze data from multiple sources.
  • Excellent communication and interpersonal skills, with ability to work with diverse stakeholders.
  • Ability to think critically and make informed decisions.
  • Proven experience in IT operations, quality assurance, or related field.


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