Technical Service Lead

Há 4 dias


Lisboa, Lisboa, Portugal Caretag Aps Tempo inteiro

**About the Role**

Caretag Aps provides advanced RFID solutions for tracking and managing surgical instruments, helping hospitals and sterile processing departments improve efficiency, ensure compliance, and enhance patient safety.

The company supports healthcare providers by simplifying workflows and reducing human error in instrument handling and tracking. As a Technical Service Manager at Caretag Aps, you'll play a key role in ensuring the successful delivery of technical services that support both the company and its clients in the healthcare industry.

You'll manage and mentor a growing team, oversee key technical projects, and help shape how technical services are planned and implemented. If you enjoy taking ownership, solving complex technical challenges, and leading a team in a dynamic, technology-driven environment, this role offers the chance to make a lasting impact.

Key Responsibilities:

  • Lead and Develop a Technical Services Team – Build, mentor, and manage a team of technical service professionals, ensuring high performance and continuous improvement.
  • Plan and Oversee Technical Service Projects – Develop strategies for system installations, acceptance testing, and overall service operations, ensuring projects meet quality standards, deadlines, and budgets.
  • Manage Vendor & Client Relationships – Maintain strong partnerships with external vendors and service providers while ensuring seamless technical support for customers.
  • Ensure Quality & Efficiency in Service Delivery – Monitor team performance, implement operational improvements, and develop policies to optimize workflows.
  • Provide Technical Support & Troubleshooting – Assist customers with technical issues, ensuring smooth operations.
  • Budget Management – Create and manage budgets for all technical service projects, ensuring that financial resources are used efficiently and effectively.
  • Stay Ahead of Industry Trends – Keep up to date with advancements in technical services and recommend improvements to enhance Caretag's solutions.


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