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Customer Service Representative
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We are seeking a highly skilled Customer Service Representative to join our team at HokoCloud.
About the RoleThis is a unique opportunity for someone who is passionate about delivering exceptional customer experiences and has excellent communication skills.
Key Responsibilities:- Respond to user inquiries, concerns, and requests in a timely and professional manner.
- Identify and escalate complex issues to the appropriate teams.
- Work collaboratively with cross-functional teams to enhance product functionality and user experience.
- Develop and maintain support documentation, including FAQs, guides, and tutorials.
- Stay up-to-date on industry trends and best practices to continuously improve product knowledge.
- Bachelor's or Master's degree in a relevant field.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with various support tools and platforms.
- Basic understanding of software, hardware, and networking concepts.
- Flexibility in working hours and adaptability to support users across various time zones.
