Business Intelligence Data Analyst Lead

Há 5 dias


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

Estimated salary: $150,000 - $200,000 per year.

About the role:

Job Description

Zendesk is a leading provider of customer service software, and we're seeking a Senior Business Intelligence Data Analyst to join our Enterprise Data and Analytics team. As a key member of this team, you will be responsible for driving business insights and decisions through data analysis and visualization.

Key Responsibilities:

  • Collaborate with cross-functional teams to identify business needs and develop data-driven solutions
  • Analyze complex datasets to surface actionable insights and drive business decisions
  • Develop and maintain reports, dashboards, and visualizations to communicate insights effectively
  • Partner with stakeholders to understand their needs and deliver targeted analytics and insights
  • Mentor and enable team members to enhance their data analysis skills

Requirements:

  • 4+ years of experience in data analysis, preferably in a business intelligence or analytics role
  • Strong analytical and problem-solving skills, with the ability to work independently and collaboratively
  • Proficiency in SQL and data visualization tools like Tableau or Looker
  • Excellent communication and presentation skills, with the ability to tell a visual story that drives results

About Zendesk

Zendesk is a champion of customer service, powering billions of conversations between brands and customers worldwide. We're committed to fostering a diverse, inclusive, and equitable workplace, where everyone has the opportunity to grow and thrive. If you're passionate about data analysis and driven by a desire to make a meaningful impact, we encourage you to apply for this exciting opportunity.



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