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Support Specialist for Video Streaming
2 semanas atrás
We are seeking a highly skilled and motivated Support Specialist for Video Streaming to join our team in Lisbon. This role involves providing exceptional customer service to users of our video streaming service via phone, email, and chat.
As a key member of our support team, you will be responsible for identifying and troubleshooting customer issues, documenting all actions taken, and escalating complex problems according to defined procedures.
You will also be required to provide general and technical support to customers who use our paid products. A strong focus on customer satisfaction and a proactive approach to problem-solving are essential for this role.
The ideal candidate will have at least 12 months of direct customer service experience, preferably in contact centers with B2C and/or B2B environments. Native-level written and spoken communication skills in Swedish are also required, as well as minimum B2 level English spoken and written.
- Key Responsibilities:
- Provide exceptional customer service to users of our video streaming service via phone, email, and chat
- Identify and troubleshoot customer issues, documenting all actions taken
- Escalate complex problems according to defined procedures
- Provide general and technical support to customers who use our paid products
