Quality Assurance Specialist in Lisbon

Há 13 horas


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Job Summary: We are looking for a detail-oriented Quality Assurance Specialist to join our team in Lisbon. As a Quality Analyst, you will be responsible for ensuring the overall quality of our customer support team.

Responsibilities:

  1. Work closely with other departments to analyze top issues and identify areas for improvement.
  2. Mentor agents on quality and provide guidance on best practices.
  3. Deliver training on new or changing policies to ensure consistency and compliance.
  4. Develop process documentation to facilitate efficient workflows.
  5. Manage investigations of escalations and inaccurate decisions.

Requirements:

  • Native level of Dutch or Flemish and a B2/C1 level of English.
  • 2 years of relevant work experience in a Shared Service Center or comparable environment.
  • Preferably a minimum of 1 year of experience in quality control/analysis or an audit.
  • Able to adapt quickly to changes in workflows.

What We Offer:

  • Salary range in line with the market depending on experience.
  • Other benefits, including private health care, language courses, and cafeteria benefits.
  • Pleasant and inspiring working atmosphere.
  • Opportunity to be part of a rapidly expanding global organization.
  • Professional development and clear career path.

Relocation Package: We offer a relocation package for out-of-country and island-based relocations, including €2000 paid with the first month's salary and €1000 for Lisbon-based relocations.



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