Quality Assurance Specialist in Lisbon
Há 13 horas
Job Summary: We are looking for a detail-oriented Quality Assurance Specialist to join our team in Lisbon. As a Quality Analyst, you will be responsible for ensuring the overall quality of our customer support team.
Responsibilities:
- Work closely with other departments to analyze top issues and identify areas for improvement.
- Mentor agents on quality and provide guidance on best practices.
- Deliver training on new or changing policies to ensure consistency and compliance.
- Develop process documentation to facilitate efficient workflows.
- Manage investigations of escalations and inaccurate decisions.
Requirements:
- Native level of Dutch or Flemish and a B2/C1 level of English.
- 2 years of relevant work experience in a Shared Service Center or comparable environment.
- Preferably a minimum of 1 year of experience in quality control/analysis or an audit.
- Able to adapt quickly to changes in workflows.
What We Offer:
- Salary range in line with the market depending on experience.
- Other benefits, including private health care, language courses, and cafeteria benefits.
- Pleasant and inspiring working atmosphere.
- Opportunity to be part of a rapidly expanding global organization.
- Professional development and clear career path.
Relocation Package: We offer a relocation package for out-of-country and island-based relocations, including €2000 paid with the first month's salary and €1000 for Lisbon-based relocations.
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