Quality Assurance Specialist

Há 5 horas


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

Company Overview

Buscojobs Portugal is a dynamic, multicultural company based in the heart of Porto, a city known for its stunning architecture, world-class wine, and rich cultural heritage.

Salary: A competitive salary based on your skills and experience will be offered to the successful candidate.

Job Description

We are seeking a highly skilled Quality Analyst to join our team. As a Quality Analyst, you will play a key role in ensuring exceptional service delivery by monitoring and assessing interactions between our Customer Service Representatives and clients across various platforms.

Your key responsibilities will include:

  • Implementing best-in-class Quality Assurance standards to ensure exceptional service delivery
  • Identifying potential risks, such as fraud or security issues, and recommending proactive solutions
  • Collaborating closely with the Business Quality Analyst to provide insights that drive performance improvements
  • Being a mentor and helping train and develop Customer Service Representatives by identifying skill gaps
  • Participating in continuous improvement initiatives to help optimize our processes

Required Skills and Qualifications

To succeed in this role, you will need:

  • To be fluent in Greek and highly proficient in English
  • To have a Bachelor's degree or equivalent experience
  • To have previous experience in call centers/BPOs (highly advantageous)
  • To have a solid understanding of Microsoft Office Suite and contact center trends
  • To have certification in Six Sigma Yellow Belt (a plus)
  • To possess strong communication, analytical, and problem-solving skills

Benefits

We offer:

  • A competitive salary based on your skills and experience
  • The opportunity to work in a multilingual, creative, and inclusive team with a friendly atmosphere
  • Professional development opportunities to grow and reach your full potential
  • Exposure to exciting global client projects and participation in strategic decisions that shape our company's future


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