Quality Assurance Specialist
Há 5 horas
Company Overview
Buscojobs Portugal is a dynamic, multicultural company based in the heart of Porto, a city known for its stunning architecture, world-class wine, and rich cultural heritage.
Salary: A competitive salary based on your skills and experience will be offered to the successful candidate.
Job Description
We are seeking a highly skilled Quality Analyst to join our team. As a Quality Analyst, you will play a key role in ensuring exceptional service delivery by monitoring and assessing interactions between our Customer Service Representatives and clients across various platforms.
Your key responsibilities will include:
- Implementing best-in-class Quality Assurance standards to ensure exceptional service delivery
- Identifying potential risks, such as fraud or security issues, and recommending proactive solutions
- Collaborating closely with the Business Quality Analyst to provide insights that drive performance improvements
- Being a mentor and helping train and develop Customer Service Representatives by identifying skill gaps
- Participating in continuous improvement initiatives to help optimize our processes
Required Skills and Qualifications
To succeed in this role, you will need:
- To be fluent in Greek and highly proficient in English
- To have a Bachelor's degree or equivalent experience
- To have previous experience in call centers/BPOs (highly advantageous)
- To have a solid understanding of Microsoft Office Suite and contact center trends
- To have certification in Six Sigma Yellow Belt (a plus)
- To possess strong communication, analytical, and problem-solving skills
Benefits
We offer:
- A competitive salary based on your skills and experience
- The opportunity to work in a multilingual, creative, and inclusive team with a friendly atmosphere
- Professional development opportunities to grow and reach your full potential
- Exposure to exciting global client projects and participation in strategic decisions that shape our company's future
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