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Senior Italian Language Specialist
2 semanas atrás
As a Senior Italian Language Specialist at TN Portugal, you will be responsible for providing exceptional customer support to clients in Italy.
Your primary objective will be to handle customer inquiries via various channels with professionalism and efficiency.
You will work closely with internal teams to resolve complex issues and maintain customer satisfaction through personalized assistance.
To excel in this role, you should have native or fluent Italian language skills (C2 level) and proficiency in English (minimum B2 level).
Key Responsibilities- Provide timely and effective responses to customer inquiries via email, phone, and chat.
- Support customers with product details, order-related questions, and troubleshooting technical issues.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Maintain accurate records of customer interactions in the CRM system.
- Native or fluent in Italian (C2 level).
- Proficiency in English (minimum B2 level).
- A positive attitude with a willingness to learn and grow.
- Availability to work on-site in Lisbon.
- A competitive salary package.
