Social Media Reviewer

Há 5 dias


Oeiras, Lisboa, Portugal TN Portugal Tempo inteiro
Job Description

This role focuses on content moderation, involving the review of written content on social media platforms to identify and address potential issues such as fraud or copyright infringement.

The successful candidate will be responsible for:

  1. Moderating written content to mitigate potential fraud or copyright infringement
  2. Reviewing and processing legal requests promptly and accurately
  3. Understanding and adhering to key performance indicators (KPIs) such as First Call Resolution (FCR), Service Level Agreement (SLA) compliance, and Customer Satisfaction (CSAT)
  4. Maintaining up-to-date knowledge of client policies and guidelines
  5. Ensuring all tasks are completed within agreed turnaround times and meet quality standards


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