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Multilingual Customer Service Specialist
1 semana atrás
Cross Border Talents is seeking a highly skilled and multilingual Customer Support Representative to join our team in Portugal. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients via email or live chat.
This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Resolve customer complaints efficiently and effectively.
- Provide product information to customers and assist them in making informed purchasing decisions.
- Process orders, forms, applications, and requests accurately and promptly.
- Upsell and cross-sell products or services to existing and potential customers.
- Maintain detailed records of customer interactions for future reference and analysis.
Requirements:
- Experience in customer service is preferred but not mandatory.
- Ability to resolve customer concerns and create a seamless customer experience.
- Soft skills including advanced active listening and engagement.
- Confident, adaptable, and empathetic.
- Pleasant and positive attitude.
Benefits:
- Competitive salary package.
- Performance bonus.
- Health insurance.
- Relocation package including accommodation.
