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At TN Portugal, we are seeking a highly skilled and experienced Tour Operations Specialist to join our team in Faro. As a key member of our operations team, you will be responsible for delivering exceptional client experiences during their stay at our resort.
About the Role- You will manage and maintain accurate information in our Resort Handbook.
- You will update and load supplier data into our company's database.
- You will handle guest bookings while coordinating with our head office team.
- You will arrange transfers for guests' arrivals and departures.
Pre-Arrival Concierge Service:
- Liaise with suppliers to confirm reservations and services pre-arrival.
- Offer sightseeing and activity recommendations to enhance the guest experience.
On-Site Support:
- Conduct welcome meetings for clients.
- Organize excursions and dinner reservations as requested.
Administrative Support:
- Manage booking conflicts and resolve any issues that may arise.
- Refer complaints to senior management when necessary.
