Reservations Service Manager
Há 6 dias
At Vila Baleira Hotels & Resorts, we are dedicated to delivering an outstanding guest experience. As a Reservations Service Manager, you will play a critical role in achieving this goal by effectively managing reservations and providing exceptional customer service.
Key Responsibilities:
- Manage reservations for clients, groups, and tour operators, ensuring timely communication and accurate documentation.
- Develop and maintain strong relationships with clients, responding promptly to their inquiries and resolving any issues that may arise.
- Collaborate with the sales team to promote our services and develop new business opportunities.
- Stay up-to-date with industry trends and best practices, applying this knowledge to continuously improve our reservation processes.
Requirements:
- A degree in hospitality, marketing, or a related field.
- Proven experience in reservations or customer service, preferably in the hospitality sector.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Fluency in English and other languages.
- Familiarity with hotel management systems and Microsoft applications.
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