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Telecommunications Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
Job Summary

We are seeking a highly motivated and customer-focused TELECOMMUNICATIONS SUPPORT SPECIALIST to join our dynamic team in Porto. The ideal candidate will possess excellent communication skills, both written and verbal, and be fluent in French. Strong problem-solving skills and the ability to work independently are also essential. You will handle a variety of customer inquiries, ranging from billing issues to technical support and product information. Your goal will be to ensure a seamless and positive customer experience, reflecting our company's values and commitment to quality service.

Key Responsibilities:
  • Customer Support: Handle inbound calls, emails, and live chat inquiries from French-speaking customers.
  • Problem Solving: Identify, troubleshoot, and resolve customer concerns related to billing, services, technical support, and product offerings.
  • Product Knowledge: Maintain up-to-date knowledge of our products and services to effectively assist customers and upsell where appropriate.

Benefits
  • Competitive Salary: Attractive compensation package with performance-based incentives.
  • Health and Life Insurance: Comprehensive health and life insurance plans to ensure your well-being.
  • Career Growth Opportunities: Access to continuous learning and development programs to support your career progression.