German Language Support Specialist

3 semanas atrás


Porto, Porto, Portugal Phiture Tempo inteiro

Role Overview

The ideal candidate will be a near-native German speaker with excellent communication skills and a passion for delivering exceptional customer service. As a German-speaking Call Centre Agent, you will be responsible for providing support to a prominent German bank, answering customer inquiries, executing orders, and troubleshooting issues efficiently.

Key Responsibilities:

  • Answer customer questions and execute orders on the first contact
  • Assist with phone banking ID and T-PIN setup
  • Guide customers through the Postbank app setup
  • Provide exceptional customer service for all retail banking inquiries
  • Troubleshoot and resolve customer issues efficiently
  • Maintain accurate records of customer interactions
  • Collaborate with team members to improve service processes
  • Stay updated on banking products and services

Working Hours: Monday to Saturday, 8am-5pm (rotative days off)

Requirements: Near or native German speaker. Additional requirements include working onsite in Matosinhos, Portugal, and existing NIF and NISS for health insurance enrollment. This is a 6 to 12 month role, and candidates will have the opportunity to immerse themselves in a vibrant Portuguese culture while advancing their professional skills.



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