Customer Care Systems Engineer

2 semanas atrás


Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

Job Title: Customer Care Systems Engineer

Job Summary:
At Tn Portugal, we are seeking a highly skilled Customer Care Systems Engineer to join our team. As a key member of our Customer Experience Planning & Engineering team, you will be responsible for designing, managing, and maintaining systems and processes to deliver best-in-class customer experience.

Key Responsibilities:
Plan and implement technology solutions to improve efficiency and customer experience
Develop and maintain expert knowledge in FedEx systems, procedures, and best practices
Support cross-functional, country initiatives as a subject matter expert on Customer Care systems
Contribute to complex projects to develop new or enhance existing systems, processes, procedures, and controls that enable effective Customer Care operations

Requirements:
Strong business analytical skills to support key strategic decisions
Ability to communicate and present at all levels within the organization
Proficient use of Office applications (Word, Excel & PowerPoint)
Ability to prioritize workloads for self and team in order to deliver maximum business value within a defined timeframe

What We Offer:
Attractive compensation package
Training to get you started and ongoing job learning opportunities
Extensive learning resources to further develop your skills and knowledge
Employee Assistance Program for you and your family in difficult life situations
Great career opportunities



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