Industrial IoT Technical Support Specialist

Há 7 dias


Coimbra, Coimbra, Portugal Anova Tempo inteiro

At Anova, we are seeking a highly skilled and motivated Industrial IoT Technical Support Specialist to join our global Customer Success team. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring their successful implementation and utilization of our Industrial IoT solutions.

We are looking for someone with 1-2 years' experience in Technical Support, Customer Success, or related roles. You should have proficiency in written and spoken English, as well as strong analytical and problem-solving skills. Additionally, experience with CRM systems and ERP tools is a plus.

As an Industrial IoT Technical Support Specialist at Anova, you will:

  • Assist customers with Anova hardware and software products
  • Manage installation and maintenance projects
  • Take ownership of customer requests and resolve them within agreed SLA's
  • Identify bugs or software improvements that benefit customers
  • Provide product and service reports with insights of assigned accounts

Our ideal candidate is a self-motivated individual with a customer-oriented mindset and attitude. They should be able to work independently and collaboratively as part of a team. Strong communication and interpersonal skills are essential, as they will be interacting with customers and internal stakeholders on a regular basis.



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