Customer Service Representative

Há 6 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Customer Service Representative Opportunity

We are seeking a skilled Customer Service Representative to join our team in Athens. As a key member of our customer experience team, you will be responsible for providing top-notch support to our clients.

Key Responsibilities:

  • Manage financial transactions, including refunds, manual charges, and payment inquiries
  • Facilitate the onboarding process for new B2B customers
  • Update and maintain merchant information in our database
  • Address merchant inquiries about their POS account financial status with Worldline
  • Provide timely and professional customer service via email and phone
  • Ensure excellent service standards and high customer satisfaction levels
  • Handle a current average call volume of approximately 5%, with occasional support during call overflow periods

Requirements:

  • Strong proficiency in financial transactions and payment processing
  • Excellent customer service and communication skills
  • Detail-oriented with accuracy in data entry and record-keeping
  • Capability to handle call volume and assist during overflow periods
  • Interest in providing exceptional customer service
  • Passion for resolving financial inquiries and assisting merchants
  • Enthusiasm for learning and adapting to new systems or processes

What We Offer:

  • A full-time job, 40 hours a week
  • Competitive Salary: €1450 gross + €145 monthly bonus based on KPIs
  • Work Schedule: Monday to Friday: 09:00 to 21:00; Saturday: 10:00 to 19:00 (depending on the project)
  • Relocation package with 4 weeks in an Airbnb
  • Fully paid training and reimbursement of your flight ticket within the first salary
  • Private health insurance with dental care
  • Working in a warm country during the winter

About Us:

We are a global brand with a presence in over 50 countries, offering customer experience solutions to leading companies. Our team is passionate about delivering exceptional service and creating a positive experience for our clients.



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