Telecommunications Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Broadvoice Tempo inteiro

Job Summary

We are seeking a skilled Telephony Engineer to join our team at Broadvoice. As a Telephony Engineer, you will play a crucial role in maintaining and optimizing our voice platform to ensure the smooth delivery of high-quality customer interactions.

Key Responsibilities

  • Identify and resolve issues related to voice quality, connectivity, and other VoIP-related problems.
  • Collaborate with cross-functional teams, including network engineers and support teams.
  • Help roll out milestone releases and improve scalability, service reliability, capacity, and performance.
  • Contribute to monitoring, alerting, and tracking of the platform.
  • Share knowledge about the changes made to the platform with the Support and NOC teams.

Requirements

  • Higher degree in Computer Science, Software Engineering, Telecommunications, or similar.
  • Proven experience supporting and troubleshooting UCaaS/CCaaS systems, including VoIP.
  • Expertise in VoIP-related protocols (SIP, SDP, RTP).
  • Experience with signaling analysis tools (e.g., Wireshark, sngrep, Homer).
  • Knowledge of scripting and automation tools.
  • Ability to multi-task and efficiently manage competing priorities.
  • Strong problem-solving skills and attention to detail.
  • Experience with Observability, Monitoring, Performance, or Availability tools or services, preferably in the infrastructure monitoring area.

About Broadvoice

Broadvoice is a leading cloud communications company that personalizes how people communicate, ensuring that our technology enhances teams' ability to connect with what truly matters. Our mission is to inspire meaningful human connections, and we prioritize it in everything we do.

We value our employees and offer comprehensive benefits packages, including paid vacation and holidays, along with a host of other perks. Broadvoice is an Equal Opportunity Employer, committed to providing reasonable accommodations to enable individuals with disabilities to perform their job functions.



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