Polish Language Support Specialist
Há 5 dias
Tp, a Top Tech Leader, connects customers with the world's top brands for more than 30 years. With a team of over 12,000 employees from 110+ nationalities, we proudly represent leading global businesses, providing customer care, sales & technical support services, and content moderation for social media.
This is a great opportunity for you to join our Polish customer experience team, supporting customers from Poland after completing a comprehensive training program by certified instructors.
As a Technology Care Expert, you will be responsible for:
- Communicating with customers via phone, chat, and email
- Tracking and following cases to ensure efficient and timely resolution
- Maintaining high customer satisfaction, representing a major brand
- Providing troubleshooting support for mobile devices, including phones, tablets, and other technology
- Assisting customers to manage/secure their accounts and passwords
- Escalating unresolved cases by contacting 2nd level support Interaction Experts
To succeed in this role, you will need:
- Fluency in Polish
- Advanced English knowledge
- Familiarity with iOS and/or MacOS, or comparable technology
- Great communication skills
- Prior customer support experience would be an advantage
We offer a complete support package to help you relocate to Greece, including flights, accommodation, and assistance with finding a new home. You will also receive a competitive monthly salary, plus two additional salaries per year, health care benefits, and numerous discounts.
Our company culture fosters a supportive and inclusive environment, valuing diversity and equal opportunities. If you are passionate about delivering exceptional customer experiences and have a talent for problem-solving, we encourage you to apply for this exciting opportunity.
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