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Global Customer Support Expert Italian Speaker Wanted
Há 7 dias
As a Global Customer Support Expert, you will be the primary point of contact for customers purchasing small appliances from a well-known brand. You will handle customer inquiries, provide product information, and resolve issues in a professional manner.
- Handle customer complaints and resolve them in a timely and effective manner.
- Provide product information and features to customers.
- Work closely with the sales team to ensure seamless customer experience.
- Participate in training sessions to stay up-to-date on product knowledge and best practices.
Key Performance Indicators:
- First call resolution rate.
- Customer satisfaction ratings.
- Escalation rates.
- Average handle time.
