Medical Debt Recovery Expert

Há 7 dias


Lisboa, Lisboa, Portugal ConvaTec Tempo inteiro
Company Overview

Convatec, a global leader in medical products and technologies, is seeking an experienced Medical Debt Recovery Expert to join their team. With operations in almost 100 countries, Convatec provides innovative solutions for chronic condition management.

Salary Range:
£45,000 - £55,000 per annum

Job Description:
The Role:
A Medical Debt Recovery Expert will be responsible for investigating root causes of ageing results, providing solutions, and leading projects within the team. They will work closely with the Team Leader and Tower Lead to provide training and knowledge to the team, set up improvement plans, and formulate best practices.

Key Responsibilities:
  • Proactively investigate root causes and provide solutions for issues that impact ageing results;
  • Act as point of escalation for problem-solving and support the team;
  • Lead projects within the team;
  • Work together with the Team Leader and/or Tower Lead to provide training and knowledge to the team;
  • Set up improvement plans and formulate best practices together with the OTC management team.

Required Skills and Qualifications:
  • Experience in Collections, preferably > 4 years;
  • Advanced knowledge of SAP, in transactions used by collections & Finance;
  • Advanced knowledge of Excel (pivot tables, graphs, formulas, macros etc.);
  • Working knowledge of wider range of markets; Participation in team/transversal projects or initiatives;
  • Autonomous, ready to take initiative and results-oriented;
  • Continuous Improvement mind-set;
  • Strong stakeholder management and customer experience skills;
  • Effectively communicates in business English in all situations. Fluency in other language(s) required.*

Benefits:
  • Hybrid work model;
  • Opportunities for professional growth and development;
  • A supportive and collaborative team environment;
  • A competitive salary and benefits package;
  • Ongoing training and development opportunities;
  • A comprehensive health insurance package.

Why Choose Convatec?
We offer a dynamic and supportive work environment, where you can grow and develop your skills and expertise. Our company culture values diversity, inclusion, and employee well-being, and we strive to create a workplace that is inclusive and welcoming to everyone.

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