Artificial Intelligence Data Analyst
3 semanas atrás
We are seeking an experienced Data Scientist to drive the automation of business processes across the customer lifecycle.
Key Responsibilities:- Data Integration & Automation: Develop and deploy machine learning models to automate processes and integrate customer data across multiple systems of record, reducing manual effort within the customer lifecycle stages.
- Process Optimization: Analyze and improve customer workflows to identify opportunities for automation and remove manual tasks.
- Predictive & Prescriptive Analytics: Build predictive models to anticipate customer needs, enabling proactive support and decision-making within the Customer Success team.
- Tool Development: Create tools and frameworks to enable Customer Success Managers (CSMs) to interact with automated insights, reducing repetitive tasks and enhancing customer interaction efficiency.
- Collaborative Solution Design: Work closely with cross-functional teams to ensure AI solutions align with customer outcomes and business objectives.
- Continuous Improvement: Regularly evaluate the performance of deployed models and adjust them to meet evolving customer and business needs.
Key Accountabilities:
- Process Automation Implementation: Design, test, and deploy machine learning models and automation solutions to achieve seamless integration of customer data.
- Performance Monitoring & Adjustments: Track the success of automation tools and adjust algorithms to optimize their effectiveness and align with customer outcomes.
- Data Accuracy & Integration: Ensure data consistency across systems and work to enhance data integration for a seamless end-user experience.
- Stakeholder Communication: Regularly report on automation initiatives and impact metrics to stakeholders, demonstrating value and return on investment.
Benefits of this Role:
- A competitive salary of $120,000 - $150,000 per year, based on location and experience.
- The opportunity to work with cutting-edge technology and develop innovative solutions.
- A collaborative and dynamic work environment with talented colleagues.
- A commitment to sustainability and social responsibility, with initiatives such as the Act4Good program.
- A safe and inclusive working environment, supported by Employee Resource Groups.
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