German Language Customer Support Specialist

Há 4 dias


Porto, Porto, Portugal TN Portugal Tempo inteiro

Cross Border Talents is seeking a highly skilled German Language Customer Support Specialist to join our team in Porto, Portugal. As a customer support specialist, you will be responsible for providing exceptional customer service to clients via various communication channels.

About the Role:

This is an exciting opportunity for a motivated and detail-oriented individual to respond to customer inquiries, resolve issues, and provide tailored solutions to meet their needs. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to explain complex concepts clearly.

  • Assist customers with pre-sales, general inquiries, and technical support issues via various communication channels.
  • Adapt the brand's voice and tone to ensure consistency across all interactions.
  • Respond effectively to customer escalations and escalate issues as necessary.
Key Qualifications:

The ideal candidate will possess the following qualifications:

  • Native level of German (C1-C2 level)
  • Fluency in English (at least B2 level)
  • Good typing and computer skills (MS Office applications)
  • Ability to explain complex concepts clearly
  • Organizational, decision-making, and analytical skills
  • Team player with a positive attitude


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