Job Opening for Customer Support Specialist
Há 4 dias
Job Overview
J.P. Morgan Wealth Management Solutions is seeking a Customer Service Analyst to promote exceptional customer service and innovation. This role demands good communication and a desire to deliver exceptional client service.
Key Responsibilities:
- Respond to customer inquiries via email and phone.
- Escalate unresolved issues to 2nd and 3rd line support teams.
- Interact with other areas of the company in resolving queries.
- Contribute to Knowledge base articles and provide ad-hoc training.
- Maintain contact with customers throughout the ticket life cycle.
Qualifications and Skills
- Excellent customer service skills in telephone and email etiquette.
- Strong problem-solving skills and client focus.
- Ability to network and work collaboratively with other teams.
- Continuous Improvement mindset and passion for learning.
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