Job Opening for Customer Support Specialist

Há 4 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

Job Overview

J.P. Morgan Wealth Management Solutions is seeking a Customer Service Analyst to promote exceptional customer service and innovation. This role demands good communication and a desire to deliver exceptional client service.

Key Responsibilities:

  • Respond to customer inquiries via email and phone.
  • Escalate unresolved issues to 2nd and 3rd line support teams.
  • Interact with other areas of the company in resolving queries.
  • Contribute to Knowledge base articles and provide ad-hoc training.
  • Maintain contact with customers throughout the ticket life cycle.

Qualifications and Skills

  • Excellent customer service skills in telephone and email etiquette.
  • Strong problem-solving skills and client focus.
  • Ability to network and work collaboratively with other teams.
  • Continuous Improvement mindset and passion for learning.


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