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Frontline Support Team Member

2 semanas atrás

Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

Job Role
We are seeking an experienced Customer Service Representative to join our team in Lisboa. As a key member of our frontline support team, you will be responsible for servicing customer inquiries, providing expert knowledge on products and services, and promoting sales initiatives. Key responsibilities include:

  • Servicing customer inquiries and providing solutions.
  • Researching target markets to identify new customer opportunities and increasing engagement with current clients.
  • Explaining product features, benefits, and options to customers, tailoring information to their specific needs.
  • Handling account inquiries promptly and effectively, maintaining strong customer relationships and boosting satisfaction levels.
  • Participating in regular training sessions to stay up-to-date on product offerings and sales techniques.

Essential Requirements
To succeed in this role, you will need:

A high school diploma or equivalent.1-2 years of experience in customer service or sales, preferably.Strong verbal and written communication skills, with the ability to explain complex information clearly and professionally.A self-starter mentality, drive for growth, and a strong desire to learn and improve in a fast-paced environment.Ability to manage time efficiently, prioritize tasks, and meet performance goals.A positive attitude with a strong work ethic, demonstrating professionalism in all interactions with colleagues and customers.

Why Join Us
This role offers a fantastic opportunity to develop your skills, build strong relationships with customers, and contribute to the overall success of our campaigns. We provide comprehensive training and resources to set you up for success in this exciting and challenging role.
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