IT Security Specialist
Há 4 dias
As a System/Security Engineer, you will be responsible for monitoring our service desk and resolving issues according to established service level agreements (SLAs). You will also implement single sign-on (SSO) and system for cross-identity management (SCIM) for new applications, gather information from internal customers on their needs, and find the best solution available. Additionally, you will integrate SaaS applications according to business requirements, document all aspects of applications for maintenance, and administer various tools such as Atlassian Suite, Azure AD, Office 365, and Google Workspace.
Key Responsibilities- Monitor Redwood's service desk and resolve issues in accordance with established service level agreements (SLAs).
- Implement SSO and SCIM for new applications.
- Gather information from internal customers on their needs and find the best solution available.
- Integrate SaaS applications according to business requirements.
- Document all aspects of applications for maintenance.
- Administer Atlassian Suite, Azure AD, Office 365, and Google Workspace.
Our ideal candidate has 5-10 years of directly related work experience in a computer operations environment providing IT application management and licensing, rationalization and evaluation, IT helpdesk, IT/technical support, and the configuration and maintenance of end-user and small computer equipment. They should have strong understanding of help desk ticketing systems and maintaining SLAs, excellent communication skills, and ability to create, maintain, and update documentation pertaining to desktop support processes, system configurations, and end-user instructions.
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