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We are passionate about beauty in all its forms and have been leading the industry for over 110 years. As a global leader, we strive to understand consumers' desires and aspirations worldwide.
Role OverviewAs a Beauty Advisor, you will be the voice of our brand, delivering exceptional service and expert advice to our valued customers. You will engage with customers through various digital channels, ensuring their experience with our products is nothing short of outstanding.
Your Key Responsibilities- Connect with customers via live chat, phone, email, web forms, and social media for the German market.
- Handle consumer inquiries and complaints with professionalism and empathy.
- Offer precise and timely solutions, ensuring customer satisfaction.
- Provide expert product and beauty advice, tailored to individual needs.
- Address questions related to returns, deliveries, and refunds.
- Offer advice on product usage, alternatives, and specifics.
- Strong verbal and written communication skills in German and English.
- Genuine desire to help others.
- Ability to think on your feet and provide effective solutions.
- Collaborative spirit and a positive attitude.
- Comfortable navigating various digital platforms and databases.
We offer a dynamic and innovative work environment that drives the future of beauty. Our benefits include:
- Access to unparalleled career development and learning opportunities.
- Engage with a diverse, global community and make a difference.
- Enjoy competitive benefits, including health insurance, product discounts, and more.
- Flight ticket to move to Portugal + taxi from the airport.
- Accommodation provided by the company in shared apartment with expenses included (water, electricity, Internet and cleaning services).
- Two yearly flight tickets to go home to visit your family / friends.
- Salary: 1,084 euros gross per month with accommodation and expenses paid by the company (12 salaries per year) / 1448 euros gross per month without accommodation and expenses (12 salaries per year).
- Working hours: rotational 8h per day 5 days per week from 8 am to 10 pm.
- Onsite position.
