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Patient Journey Optimization Lead

1 semana atrás

Lisboa, Lisboa, Portugal Novartis Acc Tempo inteiro

Job Overview: We are looking for a talented Patient Journey Optimization Lead to drive innovation and excellence in our digital medicine strategy. As a key member of our team, you will be responsible for optimizing patient journeys, identifying pain points, and implementing solutions to improve customer experience.

About the Role:

  • Support patient/customer journey mapping, pain points identification, and prioritization
  • Collaborate with Commercial and Marketing teams to identify possible solutions based on customer needs and feedback
  • Facilitate processes from a practical field perspective and aim for successful implementation
  • Select the most appropriate solution from the solution portfolio, based on needs identified by the customer and marketing teams, product life cycle, and patient journey phase
  • Customize solutions to suit the needs of Novartis and customer base

Required Skills and Qualifications:

  • University degree in Business and Administration, Economics, or Scientific
  • Experience in service design/lean methodologies (a plus)
  • Advance degree in Life science and/or MBA (a plus)