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Customer Service Representative for Viaplay

2 semanas atrás

Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro
Company Overview

TN Portugal provides innovative customer service solutions to clients across various industries.

Job Summary

We are seeking a skilled Customer Service Representative to join our team at Viaplay, handling user inquiries across multiple communication channels.

About the Role

In this position, you will be responsible for providing excellent customer support, resolving issues efficiently, and maintaining a positive experience for users.

The ideal candidate will possess strong communication skills, empathy, and the ability to work in a fast-paced environment. You should also be proficient in using various communication tools and software.

  • Main Responsibilities:
  • Handle user inquiries via voice, email, chat, and social media.
  • Provide timely and effective resolutions to customer complaints and issues.
  • Maintain accurate records of interactions and updates.
  • Collaborate with internal teams to resolve complex customer issues.