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Technical Support Professional
1 semana atrás
We're seeking a seasoned Technical Support Professional to join our team as a Advertising Support Specialist at UR Jobs. In this role, you will be responsible for delivering top-notch technical support to advertisers using Facebook and Instagram.
About the Role:You will work closely with clients to address their post-sales assistance and troubleshooting requests, ensuring an exceptional customer experience. Your primary responsibility will be to engage with clients through various communication channels, including email, chat, and outbound calls.
Key Responsibilities:- Provide technical support to advertisers, addressing their queries and concerns.
- Communicate effectively with clients, providing personalized guidance and support.
- Resolve technical issues, report bugs, and advise users on using platform tools and features.
- Identify trends and common challenges faced by multiple clients and implement solutions to improve their experience.
- Work closely with the project team to ensure seamless integration of support services.
- Strong technical knowledge of Facebook and Instagram platforms.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and meet deadlines.
- Familiarity with customer management and product training.
- Portuguese language skills are a plus.
