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Field Support Specialist

1 semana atrás

Lisboa, Lisboa, Portugal Orica Limited Tempo inteiro

About the Role
The Field Support Specialist provides comprehensive technical assistance to clients, encompassing instruction in the use of Axis Mining Technologies' suite of equipment and services. This role involves providing in-field support, troubleshooting, and general advice to customers, ensuring high client satisfaction levels.
As a key member of our team, you will be responsible for:

• Delivering training sessions on Axis products to customers and agents

• Troubleshooting issues and providing expert support regarding Axis equipment

• Calibrating and maintaining survey tools to ensure accuracy and efficiency

• Coordinating the delivery and receipt of rental equipment to meet customer needs

• Tracking shipment status and providing timely updates to clients

• Maintaining detailed records of asset locations and movements to optimize logistics