Cloud Solutions Expert
Há 24 horas
About Us
SAP is a global leader in enterprise software and cloud solutions, helping more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.
We offer a collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.
Job Overview
We are seeking an experienced SAP Cloud for Customer (C4C) Consultant to join our SAP Customer Experience (CX) team. This role offers an excellent opportunity for a professional looking to further develop their expertise by delivering impactful solutions for clients in a dynamic and fast-paced environment.
Key Responsibilities
- Lead the configuration and customization of SAP Cloud for Customer solutions to meet customer requirements
- Engage directly with customers to gather and analyze business needs, developing and designing tailored SAP Cloud for Customer solutions
- Manage key project deliverables, including testing, troubleshooting, support, and review of implementations to ensure quality outcomes
- Provide ongoing support and guidance to customers, ensuring smooth adoption and use of SAP Cloud for Customer solutions
- Mentor and support junior team members, sharing knowledge and promoting best practices within the team
- Collaborate with cross-functional teams and deliver results on complex CX projects
- Take ownership of project presentations and lead customer workshops
- Proactively identify and implement improvements to processes and workflows, enhancing SAP Cloud for Customer system efficiency leading towards customer satisfaction
Expected Contributions
- Develop and execute strategic CX projects, ensuring alignment with customer business goals and timelines
- Take ownership of configuring, developing advanced features, and customizing SAP Cloud for Customer to meet customer requirements
- Analyze customer feedback, system usage, and market trends to suggest enhancements that drive optimal performance and user experience
- Proactively address project risks and challenges, ensuring timely and successful delivery of customer solutions
- Ensure seamless integration with other SAP systems and third-party applications, working closely with technical teams
About You
- 2-5 years of experience working with SAP Cloud for Customer (C4C) or similar CRM/ERP solutions, with hands-on experience in system configuration and customization
- Ability to analyze customer needs and translate them into SAP Cloud for Customer deliverables
- Strong knowledge of cloud technologies, SAP CX solutions, and the latest industry trends
- Excellent problem-solving skills, with a strategic mindset and a commitment to delivering innovative solutions
- Strong communication and customer-facing skills, with the ability to explain complex concepts clearly to both technical and non-technical teams
- Experience working in an agile project delivery environment, with the ability to manage multiple priorities and meet deadlines
- Ability to collaborate effectively with cross-functional teams and mentor junior colleagues
- Fluent in English (both written and verbal); proficiency in other languages is a plus
What We Offer
- A highly collaborative team environment with opportunities for learning and growth
- Recognition for individual contributions and achievements
- A variety of benefit options to support your physical and mental well-being
- Ongoing training and development opportunities to enhance your skills and expertise
- The chance to work on complex and rewarding projects that make a real difference
Salary
$115,000 - $140,000 per year, depending on location and experience
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