Cloud Migration Specialist
4 semanas atrás
MobiLab Iberia (formerly Cloud Prime) is seeking a highly skilled Cloud Migration Coordinator to join our team in Aveiro, Portugal. As a Cloud Migration Coordinator, you will play a crucial role in ensuring the successful migration of our customers' systems and applications to the cloud.
Key Responsibilities:- Collect and channel relevant information to drive the successful migration of our customers' systems and applications to the cloud.
- Plan and conduct server migration interviews with workload owners and document interview results.
- Coordinate migration downtimes with workload owners and ensure a smooth migration process by providing the collected information to the migration team.
- Coordinate with the technical lead on the end-to-end migration of workloads.
- Maintain documentation and records of the migration process, including any issues that arise from each migration and how they were resolved.
- Manage and track migration metrics after each successful migration.
- Accompany workload owners through the testing of migrated workloads and ensuring a successful migration.
- Communicate migration metrics and status updates to the project manager.
- Provide best-in-class support to the technical team.
- Shadow experienced migration specialists and help them review migration-related applications and processes.
- 5+ years of experience in technical support or a similar customer service-oriented environment.
- Experience in documenting technical issues in a structured manner.
- Experience with tools such as Jira, any other ticketing system, and Excel.
- Plus, but not a must, proficiency in German.
- Attractive remuneration.
- Hybrid work mode.
- Informal and relaxed work environment.
- Lots of growth opportunities in an international company.
- Enjoy a young, energetic, and dynamic team.
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