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Customer Service Representative for Philip Morris

2 semanas atrás

Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

About the Role

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We are seeking a skilled Social Media Customer Service representative to join our team at Blu Selection. As a member of our global community, you will work with a diverse range of nationalities and backgrounds.

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Key Responsibilities

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  • Providing support and advice to customers via social media, phone, email, and chat.\
  • Identifying issues and providing effective solutions.\
  • Maintaining high levels of customer satisfaction.\
  • Recording data in our CRM system.\
  • Participating in team success and projects.\
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Requirements

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To succeed in this role, you will need:

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  • A native level of German and at least B1 level of English.\
  • Excellent communication and interpersonal skills.\
  • A proactive and energetic mindset.\
  • Experience in customer-facing roles or similar environments.\
  • A valid Portuguese work permit (required for international candidates).\
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What We Offer

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We offer a competitive salary package, including free accommodation or a monthly stipend. International candidates will receive additional benefits, such as reimbursement for initial flight expenses and yearly two-way flight tickets back to their home country within the EU.